Return and Refund Policy

At BirdStore, we are committed to providing a reliable, transparent, and professional shopping experience. Every order is carefully prepared and reviewed to help ensure that your products arrive safely and in excellent condition.

30-Day Return Policy

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return:

• The item must be unused, unopened, and in the same condition in which it was received.

• The item must be returned in its original packaging.

• Any original labels, accessories, manuals, or included materials must be returned with the product.

• Proof of purchase, such as an order confirmation or receipt, is required.

To request a return, please contact us at phoenixchorn0634743@hotmail.com.

Once your return request has been reviewed and approved, we will provide the applicable return instructions.

Items returned without prior authorization may not be accepted.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us as soon as possible and preferably within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the packaging, where applicable

Our customer support team will review the information provided and determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return because of safety, hygiene, health, or product-integrity requirements.

Non-returnable products may include:

• Opened or used pet care products

• Opened consumable products

• Perishable goods

• Personalized or custom-made products

• Products that cannot be resold for health, hygiene, or safety reasons

• Sale, clearance, or final-sale products specifically marked as non-returnable

• Gift cards

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an eligible product, please contact our customer support team first.

Depending on the circumstances, we may arrange an exchange directly or ask you to return the original product and place a new order.

Return authorization is required before sending an item back.

Refunds

Once your authorized return has been received and inspected, we will notify you by email regarding the status of your refund.

If the refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account after it has been issued by BirdStore.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at phoenixchorn0634743@hotmail.com.

Original Shipping Charges

Original shipping charges may be non-refundable unless the return is caused by an error on our part, such as receiving an incorrect, defective, or damaged product.

Any applicable return-shipping responsibility will be communicated when your return request is reviewed.

Refused or Undeliverable Orders

Orders that are refused by the recipient or returned because of an incorrect, incomplete, or undeliverable shipping address may be subject to deductions for shipping or return-related costs where permitted.

Customers are responsible for reviewing their shipping information before completing an order.

Cancellations

If you need to cancel an order, please contact us as soon as possible at phoenixchorn0634743@hotmail.com.

We will make reasonable efforts to process cancellation requests before an order is prepared or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, the standard return process may apply after delivery.

Lost or Stolen Packages

If tracking information shows that an order has been delivered but you cannot locate the package, please first check:

• Around the delivery location

• With household members

• With neighbors

• With building management or reception, where applicable

• Directly with the shipping carrier

Please contact us if additional assistance is required.

Claims involving carrier loss, theft, or confirmed delivery may be reviewed individually based on the available tracking and delivery information.

Return Address

Please do not send a return to our business address without first contacting us.

Approved return instructions and the applicable return destination will be provided by our customer support team after your return request has been reviewed.

Contact Us

If you have questions regarding a return, refund, exchange, damaged item, incorrect item, missing product, or order cancellation, please contact us:

BirdStore

Email: phoenixchorn0634743@hotmail.com

Address:
4306 Ennis St
Houston, TX 77004
United States

We appreciate your business and are committed to providing clear policies, reliable service, and professional customer support.