Shipping Policy

At BirdStore, we take pride in helping ensure your order is delivered safely, efficiently, and with careful handling. Please review our Shipping Policy below for complete details regarding order processing, delivery estimates, shipment tracking, shipping destinations, and delivery support.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, promotional events, or high-demand periods, order preparation may require additional handling time.

• If your order experiences a delay of more than three business days, our support team will notify you by email.

If you have questions regarding your order, please contact us at phoenixchorn0634743@hotmail.com.

Shipping Rates and Delivery Estimates

Shipping costs are automatically calculated and displayed at checkout based on your delivery address, selected shipping method, available carrier options, package weight, and order value.

• Standard Shipping: The estimated delivery time will be displayed at checkout when available.

• Express Shipping: Available for eligible U.S. destinations when offered at checkout.

Please note that all delivery times are estimates only. Actual delivery times may vary because of carrier delays, weather conditions, public holidays, regional restrictions, service interruptions, or unusually high shipping volumes.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment-confirmation email containing your tracking number when tracking is available.

Tracking information may take up to 24 hours to appear or update after the shipping carrier receives and scans the package.

In some cases, tracking updates may be delayed even while the package continues moving through the carrier’s network.

Shipping Within the United States

BirdStore ships within the United States only.

Orders are available for delivery to eligible U.S. addresses displayed during checkout.

All orders are packaged carefully and handled with attention to help ensure your products arrive safely and in good condition.

Available shipping services and estimated delivery times may vary depending on:

• Delivery address

• Product availability

• Package dimensions

• Order weight

• Carrier coverage

• Selected shipping service

BirdStore does not currently offer international shipping.

Lost, Stolen, or Damaged Packages

BirdStore is not responsible for packages that are lost, stolen, misplaced, or damaged after the shipping carrier has confirmed delivery to the shipping address provided by the customer.

If your order arrives damaged, please contact us within 48 hours of delivery at phoenixchorn0634743@hotmail.com.

Please include:

• Your order number

• A clear description of the issue

• Clear photographs of the damaged product

• Clear photographs of the interior and exterior packaging

• A photograph of the shipping label, when available

Our support team will review the information provided and determine the appropriate resolution, which may include a replacement, refund, or another suitable solution where applicable.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate, complete, and deliverable shipping information during checkout.

BirdStore is not responsible for delivery delays, returned packages, or failed deliveries caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for:

• Reshipping costs

• Return shipping charges

• Applicable carrier fees

If you notice an address error after placing your order, please contact us immediately at phoenixchorn0634743@hotmail.com.

We will make reasonable efforts to update the shipping address before the order is dispatched. However, address changes cannot be guaranteed once the order has entered processing, has been packed, or has been transferred to the shipping carrier.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned to us because the customer did not complete delivery requirements, the customer may be responsible for the original shipping charges, return shipping costs, and applicable carrier fees.

Any eligible refund will be processed after the returned package has been received and inspected.

Shipping charges and carrier fees may be deducted from the refund where permitted by applicable law.

Delivery Delays

While we work with established shipping carriers, delivery delays may occasionally occur because of:

• Carrier operational delays

• Severe weather

• Public holidays

• Service interruptions

• Transportation disruptions

• Regional delivery restrictions

• Unusually high shipping volumes

• Other circumstances outside our reasonable control

If your order appears delayed, please review the latest tracking information provided by the shipping carrier.

If tracking information has not been updated for an extended period or you require additional assistance, please contact our support team and include your order number.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages depending on product availability, warehouse location, package size, fulfillment requirements, or carrier requirements.

If your order is divided into multiple shipments, you may receive a separate tracking number for each package.

Receiving one package does not necessarily mean that all items in your order were shipped in the same parcel.

Order Changes and Cancellations

Customers who need to change or cancel an order should contact us as soon as possible at phoenixchorn0634743@hotmail.com.

We will make reasonable efforts to accommodate requests submitted before fulfillment begins.

However, we cannot guarantee that an order can be changed or canceled after it has:

• Entered processing

• Been prepared for shipment

• Been packed

• Been transferred to the shipping carrier

Once an order has shipped, changes to the delivery address or cancellation may no longer be possible.

Delivery Confirmation

A shipment may be considered delivered once the shipping carrier marks the package as delivered to the address provided during checkout.

Customers are responsible for providing a secure delivery location and monitoring tracking information for expected delivery.

If tracking indicates that your order was delivered but you cannot locate the package, please check:

• Around the delivery location

• With household members

• With neighbors

• With building management or reception, if applicable

• Directly with the shipping carrier

If you still cannot locate the package, please contact us for additional assistance.

Shipping Restrictions

BirdStore currently ships only within the United States.

Certain products may also be subject to additional shipping restrictions based on federal, state, carrier, manufacturer, or product-specific requirements.

If an item cannot be shipped to the address provided, the order may be modified, canceled, or refunded as appropriate.

Contact Us

If you have questions regarding shipping, tracking, delivery status, damaged packages, order delays, or address updates, our customer support team will be happy to assist you.

BirdStore

Email: phoenixchorn0634743@hotmail.com

Address:
4306 Ennis St
Houston, TX 77004
United States

Thank you for choosing BirdStore. We appreciate your trust and are committed to providing reliable U.S. delivery, clear shipping information, and professional customer support.