Contact Us

Contact BirdStore

At BirdStore, customer support is an important part of our service. Whether you have a question about an order, need assistance choosing the right bird or pet products, or require help with shipping, returns, refunds, or general store information, our customer care team is here to assist you.

Email Support

For all customer service inquiries, please contact us by email:

Email: phoenixchorn0634743@hotmail.com

To help us respond as quickly and accurately as possible, please include the following information in your message:

  • Your full name

  • Your order number, when applicable

  • The email address used to place your order

  • A clear description of your question or request

  • Relevant photographs when reporting a damaged, defective, incomplete, or incorrect product

Mailing Address

BirdStore
4306 Ennis St
Houston, TX 77004
United States

Please contact our support team before mailing or returning any product.

Returns sent without prior authorization or return instructions may not be accepted.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Central Time
Saturday and Sunday: Closed

Our customer support team is also closed on major U.S. public holidays.

Messages received outside regular business hours will generally be reviewed on the next business day.

How Can We Help?

You may contact us using the website contact form or by emailing us directly.

Our team can assist with:

  • Order status and tracking questions

  • Product information and availability

  • Bird and pet product questions

  • Shipping questions within the United States

  • Shipping address corrections before dispatch

  • Order cancellation requests

  • Return and refund requests

  • Exchange questions

  • Damaged products

  • Defective products

  • Incomplete orders

  • Incorrect products

  • Payment and checkout questions

  • General customer service inquiries

United States Shipping

BirdStore currently ships only within the United States.

We do not currently offer international shipping.

Orders submitted with delivery addresses outside the United States may not be accepted or processed.

Available shipping methods, rates, and estimated delivery times will be displayed during checkout based on the customer's eligible U.S. delivery address, order details, and available carrier options.

Response Time

We typically respond to customer service inquiries within 24 business hours.

Messages received during weekends, U.S. public holidays, or outside regular customer service hours may be answered on the next business day.

During promotional events or periods of unusually high demand, response times may be slightly longer.

We appreciate your patience and will respond as soon as reasonably possible.

Order Assistance

If your question concerns an existing order, please include your order number and the email address used during checkout.

If you need to:

  • Correct your shipping address

  • Modify an order

  • Request a cancellation

  • Report a missing item

  • Ask about tracking

please contact us as soon as possible.

Address changes, order modifications, and cancellations cannot be guaranteed after an order has entered processing, been packed, or been transferred to the shipping carrier.

Returns and Refunds

Before returning any product, please contact us at phoenixchorn0634743@hotmail.com to request authorization and return instructions.

Eligible products may be returned according to the requirements outlined in our Refund & Return Policy.

Returns sent without prior approval may not be accepted.

For refund questions, please include your order number and any relevant return or refund details so our support team can review your request.

Damaged, Defective, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the interior and exterior packaging

  • A photograph of the shipping label when available

Our team will review the information provided and determine an appropriate resolution where applicable.

Product Questions

If you need assistance with a product before placing an order, please provide as much information as possible, including:

  • Product name

  • Product link

  • Size or variation

  • Relevant product details

  • Your specific question

Product information provided by BirdStore is intended for general shopping and informational purposes and is not a substitute for professional veterinary advice, diagnosis, or treatment.

For animal health, medical, or treatment questions, customers should consult a qualified veterinarian or other appropriate professional.

Contact Information

BirdStore

Email: phoenixchorn0634743@hotmail.com

Address:
4306 Ennis St
Houston, TX 77004
United States

Thank you for choosing BirdStore. We appreciate your trust and look forward to assisting you with your orders, bird and pet products, and customer service needs.