Customer Service

Welcome to the BirdStore Customer Service Center. We are committed to making your shopping experience smooth, reliable, and professional. Whether you have questions about an order, need help with a return, or require assistance choosing the right bird or pet products, our support team is here to help.

How to Reach Us

Our customer support team is available by email for customer service inquiries. We respond to most messages within 24 business hours.

Email: phoenixchorn0634743@hotmail.com
Address: 4306 Ennis St, Houston, TX 77004, United States

To help us respond quickly and accurately, please include your full name, order number, and the email address used during checkout when contacting us about an existing order.

Our Customer Promise

At BirdStore, we believe customer service should be clear, respectful, dependable, and easy to access.

Our goal is to provide professional support that helps every customer shop with confidence.

Our customer-service commitment includes:

Fast and clear communication
Professional assistance for every order
Reliable shipping support within the United States
Fair and transparent return assistance
Helpful guidance for product selection and store inquiries
Clear next steps for damaged, incorrect, defective, or incomplete orders

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Central Time
Saturday and Sunday: Closed

Our customer service team is also closed on major U.S. public holidays.

Messages received outside regular business hours will generally be reviewed on the next business day.

Order Support

If you contact us about an order, please include:

Your order number
Your full name
The email address used during checkout
A clear description of your question or concern
Relevant photographs when reporting a damaged, defective, or incorrect product

This information helps our team locate your order quickly and provide accurate assistance.

Our team can assist with:

Order confirmation and status questions
Shipment tracking assistance
Shipping address corrections before dispatch
Order cancellation requests
Missing or incomplete orders
Damaged or defective products
Incorrect products
Payment and checkout questions
General fulfillment questions

Product Assistance

If you need help choosing a product, understanding product information, or checking availability, please contact our customer service team before placing your order.

When asking about a product, please include the:

Product name
Product link
Size or variation
Model, where applicable
Other relevant product details

Providing this information helps our team respond more accurately.

Product information provided by BirdStore is intended for general shopping and informational purposes.

Information available through our store is not intended to replace professional veterinary advice, diagnosis, or treatment.

For questions concerning an animal's health, medical condition, treatment, or specific healthcare needs, customers should consult a qualified veterinarian or other appropriate professional.

Shipping Support

BirdStore currently ships only within the United States.

We do not currently offer international shipping. Orders submitted with delivery addresses outside the United States may not be accepted or processed.

Our team can assist with:

Shipping availability
Shipping rates
Delivery estimates
Shipment tracking
Shipping address updates
Delayed shipments
Carrier-related questions
Returned or undeliverable packages

Please note that shipping address changes cannot be guaranteed after an order has entered processing, been packed, or been transferred to the shipping carrier.

Returns and Refund Assistance

For return requests, refund questions, exchanges, or product concerns, please contact us before sending any product back.

Returns sent without prior authorization or return instructions may not be accepted.

Our team will review your request and provide clear next steps based on:

Product condition
Delivery date
Order status
Return eligibility
The reason for the return
Our Refund & Return Policy

Customers should retain their order confirmation and any relevant product or packaging photographs until the issue has been resolved.

Damaged, Defective, Incomplete, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
Your full name
A clear description of the issue
Clear photographs of the product
Clear photographs of the interior and exterior packaging
A photograph of the shipping label when available

Our team will review the information provided and determine an appropriate resolution where applicable.

Depending on the circumstances, this may include:

Replacement
Refund
Store credit
Another suitable resolution

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at phoenixchorn0634743@hotmail.com.

We will make reasonable efforts to assist before the order enters fulfillment.

However, changes and cancellations cannot be guaranteed after an order has:

Entered processing
Been packed
Been prepared for shipment
Been transferred to the shipping carrier

Once an order has shipped, the applicable return process may need to be followed after delivery.

Response Times

We respond to most customer service messages within 24 business hours.

Messages received during weekends, U.S. public holidays, promotional periods, or times of unusually high demand may require additional response time.

We appreciate your patience and will respond as soon as reasonably possible.

Contact Information

For order support, returns, product questions, shipping concerns, payment questions, or general store assistance, please contact us:

BirdStore

Email: phoenixchorn0634743@hotmail.com

Address:
4306 Ennis St
Houston, TX 77004
United States

Thank you for choosing BirdStore. We appreciate your trust and are committed to providing reliable service, quality bird and pet products, clear store policies, and professional customer care.